Hard Reset
If the charger is locked and you have forgotten your unlock pattern. You can perform a Hard Reset to revert the charger to its factory settings.
Please follow the steps below:
1
Press and hold the Lock button for 10 seconds.
2
Wait for the white LED to start blinking, indicating recovery mode is activated.
3
Within 30 seconds, turn off the power to the charger from the consumer unit.
4
Wait a few seconds and turn on the power to the charger. The device will automatically perform a hard reset.
Turn off the charger within 30 seconds after recovery mode is activated; otherwise, the hard reset will be cancelled.