Shipping & Returns | XPlug

Shipping & Returns

Last updated 2026 - Xplug Limited

Shipping & delivery options

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Standard UK Mainland

Free

Next day delivery

Premium & Remote Areas

Free

2-5 working days

Free next day delivery

We offer free expedited next day delivery on all orders to addresses on the UK mainland, where the address is not classed as a premium or remote postcode.

Order cut-off time: 2pm Monday to Friday (excluding bank holidays). Orders placed after 2pm, or on weekends and bank holidays, will be dispatched the next available working day.

Premium and remote addresses

For deliveries to addresses classed as remote or premium postcodes, we still offer free delivery, however please allow 2-5 working days for your order to arrive.

Postcodes beginning with, but not limited to, the following are classed as remote or premium:

BT FK GY HS IM IV KA KW PA PH TR ZE AB

Returns

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Returns process

1
Email customer service at support@xplug.co.uk to obtain a Return Merchandise Authorization (RMA) number.
2
After receiving your RMA number, place the item securely in its original packaging along with the return form provided.
3
Mail your return to the address below:
Xplug Limited
Returns
Unit 1 Innovation Mall
Queen Victoria Street
Blackburn, BB1 3PD
United Kingdom

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange.

Exceptions

For defective or damaged products, please contact us at the details below to arrange a refund or exchange. Faulty items are eligible for return up to 30 days after being purchased.