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XPLUG A1 — APP USER GUIDE

App User Guide

Welcome to the XPlug Smart App User Guide.

The XPlug Smart App is designed to give you complete control over your EV charging experience directly from your mobile device. Using the app, you can monitor charging activity, manage charging schedules, track charging sessions, control charger settings, and access smart charging features anytime and anywhere.

This guide will help you understand how to set up, connect, and use the XPlug Smart App efficiently. Whether you are installing the app for the first time or exploring advanced smart charging features, the step-by-step instructions provided here will help you get the best experience from your XPlug A1 charger.

The XPlug Smart App is available for both Android and iOS devices and is designed to provide a simple, secure, and convenient EV charging experience.

Before using the app, ensure your XPlug A1 charger has been correctly installed by a qualified electrician in accordance with the Installation Guide. If you experience any issues not covered here, visit the Help Centre or contact our support team.
XPlug App Home Screen
Creating Account
Register a new XPlug account using your email address to get started.
Profile
View and update your personal details, preferences and account information.
Adding Charger
Pair your XPlug A1 charger to the app via Wi-Fi or Bluetooth setup.
Home Screen
Overview of your charger status, session data and quick-access controls.
Pin / Fingerprint Login
Enable biometric or PIN-based login for fast, secure app access.
Reset Password
Recover or change your account password through the app or email link.
Locations
Save and manage multiple charging locations for your chargers.
Vehicles
Add your electric vehicle details to personalise your charging sessions.
Locking / Unlocking
Remotely lock or unlock your charger directly from the app.
Lock Pattern
Set or update your pattern-based security lock to protect charger access via the app.
Modes Selection
Switch between Instant, Delay and Smart charging modes to suit your energy needs.
Download the Full App User Guide Complete step-by-step guide as a PDF — save or print for quick reference.
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